© 2024 UnravAI
We offer our clients the flexibility to designate their data residency. For clients based within the UK/EAA, their data will be securely stored within the UK/EAA. Similarly, data belonging to our US clients will be housed within the USA. We've put robust technical measures in place to prohibit any data transfer between the agreed data residency jurisdictions. We are also prepared to cater for other data residency preferences upon request.
Our solution is available as SaaS, API or On-Prem (Client Cloud Deployment).
At Unrav AI, our role is that of a data processor, whilst the customer acts as the data controller. Ownership of the data remains firmly with the customer and is processed in accordance with the terms outlined in the licence agreement.
Unrav AI adheres to a strict policy of not utilising customer data to train, refine or otherwise improve our algorithms.
We use the Consensus Assessments Initiative Questionnaire Lite (CAIQ-Lite) from the Cloud Security Alliance as a baseline mechanism to express our security posture in real terms and to provide security control transparency.
We've made this publicly available to help customers assess our security posture for their own vendor management initiatives. Please reach out to our security people over at security@unrav.com if you have any queries.
Application Security
AIS-01.2 Do you use an automated source code analysis tool to detect security defects in code prior to production?
Yes
AIS-01.5 (SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?
Yes
Customer Access Requirements
AIS-02.1 Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?
Yes
Data Integrity
AIS-03.1 Do your data management policies and procedures require audits to verify data input and output integrity routines?
Yes
Independent Audits
AAC-02.1 Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?
Yes
AAC-02.2 Do you conduct network penetration tests of your cloud service infrastructure at least annually?
Yes
AAC-02.3 Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?
Yes
Information System Regulatory Mapping
AAC-03.1 Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?
Yes
Business Continuity Testing
BCR-02.1 Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?
Yes
Policy
BCR-10.1 Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?
Yes
Retention Policy
BCR-11.1 Do you have technical capabilities to enforce tenant data retention policies?
Yes
BCR-11.3 Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?
Yes
BCR-11.7 Do you test your backup or redundancy mechanisms at least annually?
Yes
Unauthorized Software Installations
CCC-04.1 Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?
Yes
E-commerce Transactions
DSI-03.1 Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?
Yes
DSI-03.2 Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?
Yes
Non-production Data
DSI-05.1 Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?
Yes.
Secure Disposal
DSI-07.1 Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?
Yes
DSI-07.2 Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?
Yes
Asset Management
DCS-01.2 Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?
Yes
Controlled Access Points
DCS-02.1 Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?
Yes
User Access
DCS-09.1 Do you restrict physical access to information assets and functions by users and support personnel?
Yes
Key Generation
EKM-02.1 Do you have a capability to allow creation of unique encryption keys per tenant?
Yes
Encryption
EKM-03.1 Do you encrypt tenant data at rest (on disk/storage) within your environment?
Yes
Baseline Requirements
GRM-01.1 Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?
Yes
Policy
GRM-06.1 Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?
Yes
Policy Enforcement
GRM-07.1 Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?
Yes
Policy Reviews
GRM-09.1 Do you notify your tenants when you make material changes to your information security and/or privacy policies?
Yes
GRM-09.2 Do you perform, at minimum, annual reviews to your privacy and security policies?
Yes
Asset Returns
HRS-01.1 Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?
Yes
Background Screening
HRS-02.1 Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?
Yes
Employment Agreements
HRS-03.1 Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?
Yes
Employment Termination
HRS-04.1 Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?
Yes
Training / Awareness
HRS-09.5 Are personnel trained and provided with awareness programs at least once a year?
Yes
Audit Tools Access
IAM-01.1 Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?
Yes
IAM-01.2 Do you monitor and log privileged access (e.g., administrator level) to information security management systems?
Yes
User Access Policy
IAM-02.1 Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?
Yes
Policies and Procedures
IAM-04.1 Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?
Yes
Source Code Access Restriction
IAM-06.1 Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?
Yes
IAM-06.2 Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?
Yes
User Access Restriction / Authorization
IAM-08.1 Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?
Yes
User Access Reviews
IAM-10.1 Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?
Yes
User Access Revocation
IAM-11.1 Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?
Yes
Audit Logging / Intrusion Detection
IVS-01.1 Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?
Yes
IVS-01.2 Is physical and logical user access to audit logs restricted to authorized personnel?
Yes
IVS-01.5 Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?
Yes
Clock Synchronization
IVS-03.1 Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?
Yes
OS Hardening and Base Controls
IVS-07.1 Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?
Yes
Production / Non-Production Environments
IVS-08.1 For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?
Yes
IVS-08.3 Do you logically and physically segregate production and non-production environments?
Yes
Segmentation
IVS-09.1 Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?
Yes
VMM Security - Hypervisor Hardening
IVS-11.1 Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?
Yes
Wireless Security
IVS-12.1 Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?
Yes
IVS-12.2 Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?
Yes
IVS-12.3 Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?
Yes
APIs
IPY-01.1 Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?
Yes
Approved Applications
MOS-03.1 Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?
Yes
Incident Management
SEF-02.1 Do you have a documented security incident response plan?
Yes
SEF-02.4 Have you tested your security incident response plans in the last year?
Yes
Incident Reporting
SEF-03.1 Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?
Yes
SEF-03.2 Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?
Yes
Incident Response Legal Preparation
SEF-04.4 Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?
Yes
Incident Reporting
STA-02.1 Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?
Yes
Network / Infrastructure Services
STA-03.1 Do you collect capacity and use data for all relevant components of your cloud service offering?
Yes
Third Party Agreements
STA-05.4 Do third-party agreements include provision for the security and protection of information and assets?
Yes
STA-05.5 Do you have the capability to recover data for a specific customer in the case of a failure or data loss?
Yes
Supply Chain Metrics
STA-07.4 Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?
Yes
Third Party Audits
STA-09.1 Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?
Yes
Antivirus / Malicious Software
TVM-01.1 Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?
Yes
Vulnerability / Patch Management
TVM-02.5 Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?
Yes.
Mobile Code
TVM-03.1 Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?
No. We do not provide company phones.